Skills & Competencies for Leasing Consultant
Leasing Consultant job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for Leasing Consultant
Facilitates the rental of apartment units to ensure maximum occupancy at all times and high renewal rates.
JOB RESPONSIBILITIES for Leasing Consultant
Coordinates move-ins and move-outs, lease negotiations and renewals, and apartment showings. Ensures paperwork of current and prospective tenants is completed accurately.
Leasing Consultant SALARY RANGE
BASE 50%
$33,662
TOTAL 50%
$36,391
Job Level
A02
Job Code
SM15000304
Education/Degree
Associate's Degree
Reports To
Supervisor or Manager
Leasing Consultant Skills and Competencies List
10 general skills or competencies (Job family competencies) for Leasing Consultant
1
Job Family Competencies –
Customer Satisfaction
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Lists the factors that influence customer satisfaction.
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Level 2 Behaviors
(Light Experience)
Performs customer follow-up to complete all service requests on time.
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Level 3 Behaviors
(Moderate Experience)
Uses key performance indicators (KPIs) to measure goals for customer satisfaction.
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Level 4 Behaviors
(Extensive Experience)
Trains and guides teams on the methods and formulas used to measure customer satisfaction data.
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Level 5 Behaviors
(Mastery)
Promotes interdepartmental collaboration to achieve service level agreements (SLA).
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2
Job Family Competencies –
Building Maintenance
Proficiency Level -1
Level 1 Behaviors
(General Familiarity)
Identifies necessary equipment used for fixing operational problems within the building.
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Level 2 Behaviors
(Light Experience)
Selects and uses appropriate building materials and tools for routine maintenance.
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Level 3 Behaviors
(Moderate Experience)
Utilizes a ticketing system to complete maintenance services and repairs in multiple buildings.
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Level 4 Behaviors
(Extensive Experience)
Recommends maintenance service upgrades to improve efficiency and building systems performance.
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Level 5 Behaviors
(Mastery)
Prioritizes deferred maintenance projects to meet budget funding levels or realign available budgets.
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3
Leasing Consultant
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Leasing Consultant
Proficiency Level - 4
5
Competency for -
Leasing Consultant
Proficiency Level - 5
10 soft skills or competencies (core competencies) for Leasing Consultant
1
Core Competencies –
Customer Focus
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Lists the benefits of having a customer-focused organization.
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Level 2 Behaviors
(Light Experience)
Supports the management in developing customer engagement processes.
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Level 3 Behaviors
(Moderate Experience)
Uses customer feedback to help management improve products and services.
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Level 4 Behaviors
(Extensive Experience)
Monitors and evaluates the process of innovating the client service model and service standards.
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Level 5 Behaviors
(Mastery)
Promotes organizational activities that build rapport and cooperative relationships with customers.
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2
Core Competencies –
Attention to Detail
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Lists the traits of an employee showing great attention to detail.
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Level 2 Behaviors
(Light Experience)
Utilizes specific approaches and tools for checking and cross-checking outputs.
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Level 3 Behaviors
(Moderate Experience)
Uses tools to organize and monitor work progress.
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Level 4 Behaviors
(Extensive Experience)
Manages training to improve staffs' concentration and attention to detail.
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Level 5 Behaviors
(Mastery)
Learns from previous works' strengths and weaknesses to guide new projects.
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3
Leasing Consultant
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Leasing Consultant
Proficiency Level - 4
5
Competency for -
Leasing Consultant
Proficiency Level - 5
Summary of Leasing Consultant skills and competencies
There are 0 hard skills for Leasing Consultant.
10 general skills for Leasing Consultant, Customer Satisfaction, Building Maintenance, Facilities Maintenance, etc.
10 soft skills for Leasing Consultant, Customer Focus, Attention to Detail, Time Management, etc.
While the list totals 20 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Leasing Consultant, he or she needs to be proficient in Customer Focus, be proficient in Attention to Detail, and be proficient in Time Management.
10 general skills for Leasing Consultant, Customer Satisfaction, Building Maintenance, Facilities Maintenance, etc.
10 soft skills for Leasing Consultant, Customer Focus, Attention to Detail, Time Management, etc.
While the list totals 20 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Leasing Consultant, he or she needs to be proficient in Customer Focus, be proficient in Attention to Detail, and be proficient in Time Management.
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